Terms of Service

Last updated: May 22, 2026

This Terms of Service agreement («Agreement») is concluded between any capable individual or legal entity («User») and VADIM SOLUTIONS LTD (Company No. 16970675), operating the «Blook VPN» service («Provider»). The Provider acts in accordance with the laws of the United Kingdom.

Continued use of the service by the User constitutes unconditional acceptance of the offer. The Agreement is considered concluded from the moment of acceptance.

The Provider renders a VPN access service («Service») using the VLESS encryption protocol for the purpose of traffic protection, except in cases expressly prohibited by Section 1 of this Agreement.

Definitions

«Service» — the Provider’s hardware and software complex, including VPN servers, the «Website», app («Blook VPN»), the Telegram bot («Blook VPN»), and any other means of ensuring the operation of the Service.
«Subscription» — the right to access the Service under the terms of the selected plan.
«Telegram bot» — a software tool in the Telegram messenger designed to interact with the User, provide information, and process Subscription purchases.
«Location» — a separate point of presence of the Provider’s VPN server.
«Key» — a unique access code for a Location required to use the VPN service.
«Universal VPN link» — a unique link for the User containing all Keys for using the VPN service.

Rights and Obligations of the Parties
1. User
  1. The User must use the Service in compliance with all applicable laws and regulations in their jurisdiction.
  2. The User must not use the Service for any unlawful activity, including the distribution of malicious or pirated software, network attacks, hacking of computer systems, and other actions that violate the rights of third parties.
  3. The User is prohibited from using additional accounts (twinks, bots) for purposes including but not limited to boosting referrals, referral balance, reselling, or trial Subscriptions.
  4. The User must not use torrent protocols or any other similar protocols when using the Service.
  5. The User has the right to receive paid services in accordance with the plans and conditions specified in the Telegram bot and on the Website.
  6. The User has the right to learn the reason for a denial of service through the support service.
  7. The User is prohibited from publicly distributing, posting in open access, or otherwise sharing their Universal VPN link or Key with an unlimited number of persons. Access to a personal Subscription may only be shared with the User’s family members and relatives.
  8. The User is prohibited from reselling, sublicensing, or otherwise transferring their Universal VPN link, Key, or access to the Subscription to third parties for compensation.
  9. The User is prohibited from copying, reverse-engineering, decompiling, disassembling, attempting to derive the source code of, decrypting, modifying, or creating derivative works of any software comprising the Service, any updates, or any part thereof, except as and only to the extent that any such restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-source components included therein.
2. Provider
  1. The Provider’s services are provided “AS IS”. The Provider reserves the right to revise the terms of service, including plans and characteristics. New terms take effect upon publication unless otherwise specified.
  2. The Provider undertakes to provide access to the Service in accordance with the terms of this Agreement.
  3. The Provider is not responsible for failures in intermediary services that may reduce internet connection speed when using the Service.
  4. The Provider has the right to change plan terms and prices unilaterally, after notifying the User in advance.
  5. The Provider has the right to restrict the User’s access to the Service without a refund and without prior notice for any reason, including but not limited to a violation of this Agreement, or if the User’s actions may cause actual or potential harm to the Service.
  6. The Provider has the right to deny the User payouts under the referral program if access to the Service is restricted, or if there is a reasonable suspicion of a violation of this Agreement or of applicable anti-money laundering legislation, including but not limited to the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017.
Liability of the Parties
1. The Provider is not liable for any losses or damages incurred by the User in connection with the use of the Service.
2. The Provider is not responsible for the content of internet traffic transmitted through the Service by Users.
3. The User bears sole and full responsibility for any actions taken using the Service and agrees to indemnify the Provider for any losses resulting from such actions.
Service Quality
1. The Provider strives to provide access to the Service 24 hours a day, 7 days a week; interruptions related to maintenance and circumstances on the part of intermediary services are possible.
2. The Provider does not guarantee maximum speed at Locations due to different intermediary services and varying bandwidth, as well as the User’s software and/or hardware.
3. The Provider does not guarantee the operation of additional features, such as the “White-list” feature for the User.
4. If the Service is unavailable due to the Provider’s fault (e.g., maintenance) for more than 24 consecutive hours, the User may request compensation (in the form of additional subscription days) or a recalculation of the subscription cost proportional to the period of unavailability. To request compensation, please contact the support service within 7 days of the incident.
Payments and Refunds
1. The User has the right to a full refund within 3 (three) days of the payment, regardless of the reason; the refund will be processed in full within no more than 7 business days from the date the request is approved.
2. After 3 (three) days have passed, the Service has the right to deny a refund without explanation.
3. When making a payment to purchase a Subscription, the User’s bank account may be linked to the system for recurring payments.
4. The User has the right to cancel the automatic Subscription renewal at any time by clicking the “Cancel auto-renewal” button in the subscription management menu.
5. In the event of a charge under a recurring payment, the User has the right to a refund within 3 (three) days of the charge. To do so, please contact the support service.
Logging Policy
1. The Provider stores technical data (connection/disconnection events, Keys, Subscriptions, Universal VPN links, device metadata) for up to 12 months in accordance with the UK GDPR and the Data Protection Act 2018. Traffic content is not stored.
2. Upon a lawful request from authorized government or law enforcement agencies, the Provider discloses information exclusively to the extent required under applicable law.
Personal Data
1. The processing of personal data is carried out by the Provider in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy Policy, and the Cookie Policy published on Website.
2. Acceptance of this offer includes the User’s consent to the processing of personal data as described in the Privacy Policy.
Dispute Resolution
1. In the event of disputes, the parties agree to resolve them through negotiations. If no agreement is reached, disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, and this Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
Force Majeure
1. The parties shall not be liable for failure to fulfil their obligations under this Agreement in the event of force majeure circumstances, such as natural disasters, wars, acts of terrorism, decisions of government authorities, blockages, or other circumstances beyond the parties’ control.
Final Provisions
1. This Agreement governs the terms of use of paid plans in the Service.
2. This Agreement enters into force immediately upon the User’s commencement of use of the Service.
3. A new version of this Agreement is published in the Service immediately after amendments are made.
4. This Agreement is governed by the laws of the United Kingdom and constitutes the primary document regulating the terms of use of the Service.
5. The Provider reserves the right to update the terms and sections of this Agreement at its sole discretion for various reasons, including compliance with legal requirements or to reflect changes. By continuing to use the Service after being notified of a new version, you are deemed to have agreed to and accepted such changes. If you do not agree with the Agreement or any changes to it, your remedy is to cease using the Service entirely.
Apple App Store Additional Terms
1. The following additional terms apply only if you obtained the Blook VPN application (the «App») from the Apple App Store. In the event of any conflict between the terms of this Section and the other terms of this Agreement, the terms of this Section shall control with respect to your use of the App obtained from the Apple App Store.
2. This Agreement is concluded between you and the Provider only, and not with Apple, Inc. («Apple»). The Provider, not Apple, is solely responsible for the App and the content thereof.
3. The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
4. The Provider is solely responsible for providing any maintenance and support services with respect to the App, as specified in this Agreement, or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
5. The Provider is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the Provider’s sole responsibility.
6. To the extent not prohibited by applicable law, in no event shall the Provider be liable for personal injury or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use of or inability to use the App, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if the Provider has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall the Provider’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of one hundred U.S. dollars (USD $100.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
7. The Provider, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
8. In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, the Provider, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
9. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a «terrorist supporting» country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
10. You and the Provider acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.
Contact Information
1. For legal matters, copyright infringement, or inquiries from regulatory authorities, please contact: E-mail: abuse@blook.so
2. For technical support, payment, refunds, and other inquiries, please contact: E-mail: help@blook.so
Provider Details

VADIM SOLUTIONS LTD
Company No. 16970675
Registered Office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom